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175500
IT TECHNICAL ENGINEER
TS316     $65,541 - $117,998
Creation Date: 06/13/2022
Change Date: 01/01/2025

FUNCTION OF WORK:
To engineer highly complex technical systems that are outside of the scope of the Office of Technology Services.
LEVEL OF WORK:
Expert
SUPERVISION RECEIVED:
General from an IT Manager or higher-level information technology personnel. Other reporting relationships may be approved by SCS.
SUPERVISION EXERCISED:
May provide functional supervision over lower-level personnel. Other reporting relationships may be approved by SCS.
JOB DISTINCTIONS:
Differs from IT Technical Specialist 2 by the presence of responsibility for engineering highly complex information technology technical systems that are outside of the scope of the Office of Technology Services.

Differs from IT Technical Architect by the absence of responsibility for architecting enterprise information technology technical systems and solutions that are outside of the scope of the Office of Technology Services.
CORE COMPETENCIES:
CORE COMPETENCIES HAVE NOT BEEN IDENTIFIED BY STATE CIVIL SERVICE FOR THIS JOB TITLE. MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND HERE.

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

At this level, work is focused to the design and development of large scale and high impact enterprise technical solutions requiring expert-level skill.

Engineers highly complex technical system solutions relating to  networking, databases, applications, etc. Develops system design and plans testing activities.

Evaluates and analyzes requests for highly complex technical system enhancements or development projects; provides recommendations on project priorities to  management personnel.

Meets with users, vendors and/or agency management to determine needs, outline parameters, and evaluate results. Develops information technology work plans for lower-level IT personnel to ensure project goals are met.

Designs highly complex systems involving networks, databases, applications, etc. and plans maintenance activities to ensure seamless integration across all components. Provides updates on project statuses to management personnel.

Applies an expert understanding of the technical system landscape in order to ensure that system development activities are successful. Reviews the work of lower-level personnel relative to the development of specific system components.

Coordinates teams of IT professionals to ensure continuity of  technical systems; oversees installation and maintenance activities. Guides teams in developing solutions to address future needs.

Responds to highly complex technical system troubleshooting requests. Provides troubleshooting guidance to lower-level IT personnel as needed.

Responds to technical emergencies as needed. Resolves highly complex system issues and guides lower-level personnel in emergency resolutions.

Leads the development and continuous improvement of procedures for highly complex technical systems. Serves as a liaison for information technology vendors, technology users, and agency management relative to the assigned technical systems.

Researches and evaluates new technologies; provides recommendations to management personnel to improve system performance and  align with the agency's goals and objectives.

Provides specialized training to applications staff on tools, techniques, and procedures as it pertains to the assigned technical systems.
QUALIFICATION REQUIREMENTS:
MINIMUM QUALIFICATIONS:
Seven years of experience in information technology; OR

Six years of full-time work experience in any field plus five years of experience in information technology; OR

An associate's degree in information technology plus five years of experience in information technology; OR

A bachelor's degree plus five years of experience in information technology; OR

A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR

A master's degree plus four years of experience in information technology.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.