174880
OTS STATEWIDE OPERATIONS ASSOCIATE 4
TS311 $46,738 - $84,136
Creation Date: 01/31/2022
Change Date: 01/01/2025
FUNCTION OF WORK:To assist in supporting statewide information technology operations functions.
LEVEL OF WORK:SUPERVISION RECEIVED:Direct from a higher-level OTS Statewide professional with assigned supervisory responsibilities. Other reporting relationships may be approved by SCS.
SUPERVISION EXERCISED:May provide guidance to lower-level Operations Associates.
JOB DISTINCTIONS:Differs from OTS Statewide Operations Associate 3 by the presence of lead associate support for an assigned statewide information technology operations function.
Differs from OTS Statewide Operations Analyst 1 by the absence of moderately complex analyses for an assigned statewide information technology operations function.
CORE COMPETENCIES: CORE COMPETENCIES HAVE NOT BEEN IDENTIFIED BY STATE CIVIL SERVICE FOR THIS JOB TITLE.
MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND
HERE.
EXAMPLES OF WORK:EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.
Applies an advanced understanding of business operations, technical products and/or OTS services in order to provide lead associate support relative to operational functions for the Office of Technology Services.
Reviews complex billings for statewide information technology purchases; conducts audits of billings to check for accuracy, receipt of material, and compliance with purchase orders and/or contract terms. Provides guidance to lower-level personnel to assist in training objectives.
Processes complex receipts and/or reviews the full range of standardized goods receipts to confirm receipt of information technology purchases; provides guidance to lower-level personnel on using the LaGov system.
Confers with information technology vendors and state personnel on billing and/or purchase orders that may require complex changes.
Runs complex reports and/or reviews the full range of standardized reports prepared by others for statewide information technology operations activities.
Uses reports to provide spend estimates on specific purchases for higher-level personnel.
Coordinates complex IT acquisitions and/or other operational needs with vendors and guides lower-level personnel as needed.
Verifies complex budget transactions for information technology purchases by reviewing financial data in LaGov.
Provides guidance to lower-level OTS personnel on billing and contract terms, conditions, policies, procedures, etc. to effectively address questions and concerns from OTS clients and vendors.
Maintains records relative to the assigned OTS operations function. Conducts audits of records to ensure compliance with applicable procedures and regulations; advises on necessary corrections.
Guides lower-level personnel in using systems and processes, such as LaGov, for receiving and responding to inquiries regarding complex operational functions.
Reviews the creation and modification of technical purchase orders and shopping carts to ensure compliance with applicable policies and procedures.
Guides lower-level personnel in interpreting policy and procedure as relevant to statewide information technology purchases.
Applies Office of State Purchasing rules and process as applicable to purchasing information technology goods and services. Reviews work of lower-level personnel to ensure consistent application of procedures relative to the information technology procurement process.
Reviews complex IT requisitions; ensures that the product specifications are accurate and within the IT procurement guidelines. May provide guidance to lower-level personnel on standards for information technology specification development.
Verifies complex vendor billings for IT hardware or software components to ensure products received are as described in the purchase order and/or contract agreement.
QUALIFICATION REQUIREMENTS:MINIMUM QUALIFICATIONS:
Four years of experience in information technology or administrative services; OR
Six years of full-time work experience in any field plus two years of experience in information technology or administrative services; OR
An associate's degree in information technology or accounting plus two years of experience in information technology or administrative services; OR
A bachelor's degree plus two years of experience in information technology or administrative services; OR
A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology or administrative services; OR
A master's degree plus one year of experience in information technology or administrative services.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.