---

174870
OTS STATEWIDE OPERATIONS ASSOCIATE 3
TS310     $43,680 - $78,624
Creation Date: 01/31/2022
Change Date: 01/01/2025

FUNCTION OF WORK:
To assist in supporting statewide information technology operations functions.
LEVEL OF WORK:
Advanced
SUPERVISION RECEIVED:
Direct from a higher-level OTS Statewide professional with assigned supervisory responsibilities. Other reporting relationships may be approved by SCS.
SUPERVISION EXERCISED:
None.
JOB DISTINCTIONS:
Differs from OTS Statewide Operations Associate 2 by the presence of performing the full range of standardized operational support tasks for an assigned statewide information technology operations function.

Differs from OTS Statewide Operations Associate 4 by the absence of lead associate support for an assigned statewide information technology operations function.
CORE COMPETENCIES:
CORE COMPETENCIES HAVE NOT BEEN IDENTIFIED BY STATE CIVIL SERVICE FOR THIS JOB TITLE. MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND HERE.

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Applies understanding of business operations, technical products and/or OTS services in order to perform the full range of standardized operational support tasks for the Office of Technology Services.

Reviews the full range of standardized billings for statewide information technology purchases; conducts audits of billings to check for accuracy, receipt of material, and compliance with purchase orders and/or contract terms.

Processes the full range of standardized goods receipts to confirm receipt of information technology purchases.

Confers with information technology vendors and state personnel on billing and/or purchase orders that may require changes.

Prepares the full range of standardized reports for statewide information technology operations activities.

Coordinates more complex IT acquisitions and/or other operational needs with vendors.

Verifies the full range of standardized budget transactions for information technology purchases by reviewing financial data in LaGov.

Provides guidance on the full range of standardized billing and contract terms, conditions, policies, procedures, etc. in order to assist OTS personnel and vendors with questions and concerns.

Maintains records relative to the assigned OTS operations function.

Uses systems and applies processes, such as LaGov, for receiving and responding to inquiries regarding more complex procurement purchases and/or other operational functions.

Creates and modifies technical purchase orders and shopping carts to ensure that the full range of standardized billings are processed correctly.

Applies Office of State Purchasing rules and process as applicable to purchasing information technology goods and services.

Reviews the full range of standardized IT requisitions; ensures that the product specifications are accurate and within the IT procurement guidelines.

Verifies vendor billings for the full range of standardized IT hardware or software components as described in the purchase order and/or contract agreement.
QUALIFICATION REQUIREMENTS:
MINIMUM QUALIFICATIONS:
Three years of experience in information technology or administrative services; OR

Six years of full-time work experience in any field plus one year of experience in information technology or administrative services; OR

An associate's degree in information technology or accounting plus one year of experience in information technology or administrative services; OR

A bachelor's degree plus one year of experience in information technology or administrative services; OR

A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field; OR

A master's degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.