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174830
IT STATEWIDE SYSTEMS SUPPORT ENGINEER 2
TS316     $65,541 - $117,998
Creation Date: 01/31/2022
Change Date: 01/01/2025

FUNCTION OF WORK:
To provide technical design services and systems administration for a statewide information technology end user function.
LEVEL OF WORK:
Advanced
SUPERVISION RECEIVED:
Direct from a higher-level IT Statewide professional with assigned supervisory responsibilities. May also receive supervision on a project basis from other IT Statewide professionals. Other reporting relationships may be approved by SCS.
SUPERVISION EXERCISED:
May provide direct or functional supervision over lower-level IT Statewide personnel. Other reporting relationships may be approved by SCS.
JOB DISTINCTIONS:
Differs from IT Statewide Systems Support Engineer 1 by the presence of providing technical design services for a statewide information technology end user function at the enterprise level.

Differs from IT Statewide Systems Support Senior Engineer by the absence of expert-level technical support consulting services for a statewide information technology end user function at the enterprise level.
CORE COMPETENCIES:
CORE COMPETENCIES HAVE NOT BEEN IDENTIFIED BY STATE CIVIL SERVICE FOR THIS JOB TITLE. MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND HERE.

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Provides design services for advanced onsite hardware, software and network technical support.

Defines and develops processes and procedures for technical teams.

Designs and oversees system deployment and software distribution projects.

May supervise technical staff and oversee daily operations of the team.

Designs and develops highly complex reports pertaining to end user functions and/or technologies.

Designs and develops key performance metrics for the team.

Establishes standards for hardware and software purchases and operational use.

Consults with clients on monthly billing information; addresses questions and concerns.

Establishes line of service rates by evaluating operational costs, client usages, etc.

Coordinates product evaluation and technical meetings with vendors and third parties to review hardware and software specifications, functions and requirements.

Leads in the development of Request for Proposals by designing and/or evaluating technical requirement specifications.

Leads in the evaluation of RFP bids and contracts by reviewing vendor proposals and providing recommendations to OTS management.
QUALIFICATION REQUIREMENTS:
MINIMUM QUALIFICATIONS:
Seven years of experience in information technology; OR

Six years of full-time work experience in any field plus five years of experience in information technology; OR

An associate's degree in information technology plus five years of experience in information technology; OR

A bachelor's degree plus five years of experience in information technology; OR

A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR

A master's degree plus four years of experience in information technology.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.