IT STATEWIDE SYSTEMS SUPPORT ENGINEER 1

TS315 $61,256 - $110,282
Creation Date: 01/31/2022
Change Date: 01/01/2025

FUNCTION OF WORK:
To provide technical design services and systems administration for a statewide information technology end user function.

LEVEL OF WORK:
Advanced

SUPERVISION RECEIVED:
Direct from a higher-level IT Statewide professional with assigned supervisory responsibilities. May also receive supervision on a project basis from other IT Statewide professionals. Other reporting relationships may be approved by SCS.

SUPERVISION EXERCISED:
May provide direct or functional supervision over lower-level IT Statewide personnel. Other reporting relationships may be approved by SCS.

JOB DISTINCTIONS:
Differs from IT Statewide Systems Technician 4 by the presence of providing technical design services for a statewide information technology end user function.

Differs from IT Statewide Systems Support Engineer 2 by the absence of providing technical design services for a statewide information technology end user function at the enterprise level.

CORE COMPETENCIES:
CORE COMPETENCIES HAVE NOT BEEN IDENTIFIED BY STATE CIVIL SERVICE FOR THIS JOB TITLE. MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND HERE.

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Provides design services for advanced onsite hardware, software and network technical support. Technical design services may include activities such as site evaluations, hardware evaluations, configuration evaluations, etc., as well as providing recommendations for optimal utilization of information technology resources.

Defines and develops processes and procedures for technical teams.

Participates in the development and design of standardized procedures for highly complex technical support tasks.

Designs and develops training on highly complex end user services and technologies; develops training materials and schedules training with client agencies.

Provides technical training to OTS personnel as needed.

Leads highly complex enterprise projects pertaining to end user technologies.

May supervise technical staff and oversee daily operations of the team.

Designs and develops highly complex reports pertaining to end user functions and/or technologies.

Designs and develops key performance metrics for the team.

QUALIFICATION REQUIREMENTS:
MINIMUM QUALIFICATIONS:
Seven years of experience in information technology; OR

Six years of full-time work experience in any field plus five years of experience in information technology; OR

An associate's degree in information technology plus five years of experience in information technology; OR

A bachelor's degree plus five years of experience in information technology; OR

A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR

A master's degree plus four years of experience in information technology.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.