174810
IT STATEWIDE SYSTEMS TECHNICIAN 4
TS314 $57,242 - $103,064
Creation Date: 01/31/2022
Change Date: 01/01/2025
FUNCTION OF WORK:To serve as a technical lead for a statewide information technology end user function.
LEVEL OF WORK:SUPERVISION RECEIVED:Direct from a higher-level IT Statewide professional with assigned supervisory responsibilities. May also receive supervision on a project basis from other IT Statewide professionals. Other reporting relationships may be approved by SCS.
SUPERVISION EXERCISED:May provide direct or functional supervision over lower-level IT Statewide personnel. Other reporting relationships may be approved by SCS.
JOB DISTINCTIONS:Differs from IT Statewide Systems Technician 3 by the presence of serving as a technical lead involving highly complex tasks for a statewide information technology end user function.
Differs from IT Statewide Systems Support Engineer 1 by the absence of providing technical design services for a statewide information technology end user function at the enterprise level.
CORE COMPETENCIES: CORE COMPETENCIES HAVE NOT BEEN IDENTIFIED BY STATE CIVIL SERVICE FOR THIS JOB TITLE.
MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND
HERE.
EXAMPLES OF WORK:EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.
Serves as a technical lead by providing highly complex hardware and software technical support for a statewide information technology end user function such as technology deployment, systems technology, communication services, training services, field operations, network services, network operations, service operations, provisioning services, etc.
Provides guidance to lower-level technicians in resolving complex technical issues specific to an end user function.
Provides highly complex technical support as needed for end user technologies.
Serves as a technical lead by acting as a technical reference for team members on moderately complex issues; may assist in the triage of work tasks for other end user personnel.
Serves as a technical lead for highly complex end user technologies by collaborating with vendors on systems development, configuring, and maintenance.
Participates in the development and documentation of standardized procedures for highly complex technical support tasks.
Serves as a technical lead for providing training on highly complex end user services and technologies; develops training materials and schedules training with client agencies. Provides technical training to OTS personnel as needed.
Leads highly complex projects pertaining to end user technologies.
May supervise technical staff and oversee daily operations of the team.
Develops and publishes highly complex reports pertaining to end user functions and/or technologies.
QUALIFICATION REQUIREMENTS:MINIMUM QUALIFICATIONS:
Seven years of experience in information technology; OR
Six years of full-time work experience in any field plus five years of experience in information technology; OR
An associate's degree in information technology plus five years of experience in information technology; OR
A bachelor's degree plus five years of experience in information technology; OR
A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology; OR
A master's degree plus four years of experience in information technology.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.