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174800
IT STATEWIDE SYSTEMS TECHNICIAN 3
TS313     $53,498 - $96,325
Creation Date: 01/31/2022
Change Date: 01/01/2025

FUNCTION OF WORK:
To serve as a technical lead for a statewide information technology end user function.
LEVEL OF WORK:
Advanced
SUPERVISION RECEIVED:
Direct from a higher-level IT Statewide professional with assigned supervisory responsibilities. May also receive supervision on a project basis from other IT Statewide professionals. Other reporting relationships may be approved by SCS.
SUPERVISION EXERCISED:
May provide direct or functional supervision over lower-level IT Statewide personnel. Other reporting relationships may be approved by SCS.
JOB DISTINCTIONS:
Differs from IT Statewide Systems Technician 2 by the presence of serving as a technical lead involving complex tasks for a statewide information technology end user function.

Differs from IT Statewide Systems Technician 4 by the absence of serving as a technical lead involving highly complex tasks for a statewide information technology end user function.
CORE COMPETENCIES:
CORE COMPETENCIES HAVE NOT BEEN IDENTIFIED BY STATE CIVIL SERVICE FOR THIS JOB TITLE. MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND HERE.

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Serves as a technical lead by providing complex hardware and software technical support for a statewide information technology end user function such as technology deployment, systems technology, communication services, training services, field operations, network services, network operations, service operations, provisioning services, etc.

Provides guidance to lower-level technicians in resolving complex technical issues specific to an end user function.

Provides onsite complex technical support as needed for end user technologies.

Serves as a technical lead by acting as a technical reference for team members on moderately complex issues; may assist in the triage of work tasks for other end user personnel.

Serves as a technical lead for complex end user technologies by collaborating with vendors on systems development, configuring, and maintenance.

Participates in the development and documentation of standardized procedures for complex technical support tasks.

Serves as a technical lead for providing training on complex end user services and technologies; develops training materials and schedules training with client agencies. Provides technical training to OTS personnel as needed.

Coordinates with vendors and other third parties to provide support for end user needs.

Leads complex projects pertaining to end user technologies.
QUALIFICATION REQUIREMENTS:
MINIMUM QUALIFICATIONS:
Six years of experience in information technology; OR

Six years of full-time work experience in any field plus four years of experience in information technology; OR

An associate's degree in information technology plus four years of experience in information technology; OR

A bachelor's degree plus four years of experience in information technology; OR

A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR

A master's degree plus three years of experience in information technology.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.