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174330
IT STATEWIDE ASSOCIATE ANALYST 4
TS313     $53,498 - $96,325
Creation Date: 01/31/2022
Change Date: 01/01/2025

FUNCTION OF WORK:
To assist in the analysis of information technology initiatives, business processes, and/or systems.
LEVEL OF WORK:
Advanced
SUPERVISION RECEIVED:
Direct from a higher-level IT Statewide professional with assigned supervisory responsibilities. May also receive supervision on a project basis from other IT Statewide professionals. Other reporting relationships may be approved by SCS.
SUPERVISION EXERCISED:
May provide guidance to lower-level IT Statewide personnel.
JOB DISTINCTIONS:
Differs from IT Statewide Associate Analyst 3 by the presence of lead associate support for information technology initiatives, business processes, and/or systems.

Differs from IT Statewide Analyst 1 by the absence of independent analyses involving moderately complex information technology initiatives, business processes, and/or systems.
CORE COMPETENCIES:
CORE COMPETENCIES HAVE NOT BEEN IDENTIFIED BY STATE CIVIL SERVICE FOR THIS JOB TITLE. MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND HERE.

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Assists in reviewing requests for system changes to ensure compliance with state policies and practices; documents the impact of system changes to the application and its users through testing and documentation of results.

Performs help desk problem resolution and communicates solution to user.

Leads tasks associated with modifying system processes to include developing test plans, conducting and documenting tests, and evaluating and recording the results to ensure related changes function properly.

Updates related user help and training course materials; may review the work of other associates.

Tests related security roles for appropriate access.

Leads associates on proper testing and documentation protocols. Corrects deficiencies as necessary.

Performs routine system reconciliation tasks with support from higher-level analysts.

May conduct and/or assist in the delivery of training to users.

Provides lead associate support for help desk issues.

Assists in implementing project and portfolio management methodology for project management, documentation, quality assurance, scope assessment, and risk assessment by providing lead associate support for project activities.

Establishes user requirements, assists in determining system specifications, and reviews changes to user support materials including specialized user training. Communicates with customers as necessary.

Collaborates with higher-level IT professionals to facilitate successful project implementation and completion.

Continuously improves the project and portfolio management document library and standards by reviewing, updating, and creating documents for project initiation, requirements definition, project plans, training guides, testing plans, scope definition, communication, dashboards, and risk management for routine projects.

Reports on progress of assigned tasks to higher-level IT professionals.

May perform assignments such as leading the preparation of specialized reports.

Reviews and documents business processes and requirements; may also review the work of other associates.
QUALIFICATION REQUIREMENTS:
MINIMUM QUALIFICATIONS:
Four years of experience in information technology, project management, business analysis or administrative services; OR

Six years of full-time work experience in any field plus two years of experience in information technology, project management, business analysis or administrative services; OR

An associate's degree in information technology plus two years of experience in information technology, project management, business analysis or administrative services; OR

A bachelor's degree plus two years of experience in information technology, project management, business analysis or administrative services; OR

A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology, project management, business analysis or administrative services; OR

A master's degree plus one year of experience in information technology, project management, business analysis or administrative services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTES:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.