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174310
IT STATEWIDE ASSOCIATE ANALYST 2
TS311     $46,738 - $84,136
Creation Date: 01/31/2022
Change Date: 01/01/2025

FUNCTION OF WORK:
To assist in the analysis of information technology initiatives, business processes, and/or systems.
LEVEL OF WORK:
Experienced
SUPERVISION RECEIVED:
Direct from a higher-level IT Statewide professional with assigned supervisory responsibilities. May also receive supervision on a project basis from other IT Statewide professionals. Other reporting relationships may be approved by SCS.
SUPERVISION EXERCISED:
None.
JOB DISTINCTIONS:
Differs from IT Statewide Associate Analyst 1 by the presence of independence in performing basic tasks in support of information technology initiatives, business processes, and/or systems.

Differs from IT Statewide Associate Analyst 3 by the absence of performing the full range of standardized tasks in support of information technology initiatives, business processes, and/or systems.
CORE COMPETENCIES:
CORE COMPETENCIES HAVE NOT BEEN IDENTIFIED BY STATE CIVIL SERVICE FOR THIS JOB TITLE. MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND HERE.

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Performs testing for basic system modifications, prepares basic mockups, and updates related user help and training course materials as directed by higher-level personnel.

Assists with testing security roles for appropriate access for the application system.

Performs basic process reviews following written specifications by higher-level IT professionals following system upgrades, software patching, browser updates, etc.

Performs basic help desk process and issue resolution.

Provides communication with users to 'walk' them through basic system processes or to gather more specific details for pending basic Help Desk problems.

Learns how to compose and/or issue communications to broader user audiences with direction from higher-level staff.

May assist with training activities such as course development, system update guides, and facility support requirements for training purposes.

Implements project and portfolio management methodology for project management, documentation, quality assurance, scope assessment, and risk assessment through the completion of basic project activities.

Assists in establishing user requirements, translating requirements, determining system specifications, and developing user support materials.

Takes direction from higher-level IT professionals to support successful project implementation and completion.

Assists with the development of the project and portfolio management document library and standards by gathering project details and collaborating with more experienced IT professionals on documents for project initiation, requirements definition, project plans, training guides, testing plans, scope definition, communication, dashboards, and risk management.

Reports on progress of assigned tasks to higher-level IT professionals.

Documents basic business processes and requirements.
QUALIFICATION REQUIREMENTS:
MINIMUM QUALIFICATIONS:
Two years and six months of experience in information technology, project management, business analysis or administrative services; OR

Six years of full-time work experience in any field plus six months of experience in information technology, project management, business analysis or administrative services; OR

An associate's degree in information technology plus six months of experience in information technology, project management, business analysis or administrative services; OR

A bachelor's degree plus six months of experience in information technology, project management, business analysis or administrative services; OR

A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field; OR

A master's degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.