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172680
COMMUNITY SERVICE SUPERVISOR
SS417     $54,683 - $98,550
Creation Date: 07/15/2011
Change Date: 04/17/2026

FUNCTION OF WORK:
To supervise professional and support level staff responsible for implementation, coordination, monitoring and evaluation of programs within offices specializing in services for those with developmental disabilities.
LEVEL OF WORK:
Supervisor
SUPERVISION RECEIVED:
Broad review from a higher-level professional or administrator.
SUPERVISION EXERCISED:
Direct-line over professional and support-level community services staff.
JOB DISTINCTIONS:
Differs from the Community Services Professional 3 by the presence of direct-line supervision of professional and support level staff.

Differs from the Community Services Manager by the absence of serving as the assistant to the regional administrator.
CORE COMPETENCIES:
CORE COMPETENCIES HAVE NOT BEEN IDENTIFIED BY STATE CIVIL SERVICE FOR THIS JOB TITLE. MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND HERE.

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Provides direct line supervision and management of professional staff for the regional office in order to maintain statewide programs.

Manages appropriate service waiting lists, reviews newly designated priority cases, and assigns cases to unit staff as situations warrant.

Participate in the development of the program's annual budget as well as review budgetary documents for tracking, reconciliation, and the regional service plan by supplying data and recommendations for the specialty area.

Provides technical support, on-the-job training, and assistance to professional staff as needed, including crisis situations.

Keeps abreast of current policies and procedures and interprets any amendments to ensure that subordinates are aware of changes that are being implemented.

Reviews appeals packets prepared by professional staff and may assist with the preparation of the Summary of Evidence.

Participates in appeals hearings held by an administrative law judge.

Investigates and documents complaints made by individuals regarding regional program services completed by professional staff.

Manages and ensures proper assessment of client/family situations for family support priority assignments.

Negotiates, administers, and monitors regional office agency contracts with providers, agencies and professionals.

Facilitates and participates in meetings and may serve on Committees.

Assists in recruiting and hiring staff.
QUALIFICATION REQUIREMENTS:
MINIMUM QUALIFICATIONS:
Seven years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

Six years of full-time work experience plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

A bachelor's degree plus four years of experience in providing health or developmentally disabled services, counseling, health care management, or social services; OR

An advanced degree in a social sciences field, nursing, public health; public, hospital, or health administration; speech-language pathology or communication sciences and disorders; physical, occupational, recreational, or music therapy plus three years of experience in providing health or developmentally disabled services, counseling, health care management, or social services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.