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172120
WORKFORCE DEVELOPMENT SPECIALIST 2
AS613     $37,523 - $73,632
Creation Date: 05/28/2010
Change Date: 01/01/2025

FUNCTION OF WORK:
To provide professional support services for Workforce Development programs.
LEVEL OF WORK:
Experienced
SUPERVISION RECEIVED:
General from higher-level Workforce Development personnel.
SUPERVISION EXERCISED:
None.
JOB DISTINCTIONS:
Differs from Workforce Development Specialist 1 by the presence of experienced-level duties.

Differs from Workforce Development Specialist 3 by the absence of advanced-level duties.
CORE COMPETENCIES:
IDENTIFIED BY STATE CIVIL SERVICE, CORE COMPETENCIES ARE THE KNOWLEDGE, SKILLS, ABILITIES AND BEHAVIORS BASED ON THE WORK TASKS OUTLINED IN THE EXAMPLES OF WORK. MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND HERE.

Building and Supporting Teams	Communicating Effectively	Demonstrating Accountability
Focusing on Customers	Following Policies and Procedures	Making Accurate Judgments
Managing Stakeholders

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Processes membership applications and determines jobseeker status. Determines and recommends appropriate Workforce Development program services. Updates and maintains member information in Workforce Development information systems.
 
Maintains contact with members to assess needs, recommend additional services, assist members in building needed skills, and/or to keep the customer attached to services until employed. Collects and analyzes customer feedback and recommends improvements to higher-level personnel.
 
Provides experienced-level professional support for Workforce Development programs such as examining, inspecting, investigating, tracking of trends, and/or researching program activity for a Workforce Development statewide program. Advises supervisor of matters which might indicate program abuse.
 
Answers general questions regarding assigned programs to assist local offices, employers, and applicants. Assists with general technical problems and advises on program policies and procedures.

Evaluates job seekers' needs for services, training, counseling and/or training.  Coordinates the delivery of those services. 

Provides skills development services to employers, applicants, and claimants such as job readiness skills, personal appearance, educational and/or vocational counseling, interviewing skills, career path selections, reemployment, training, Unemployment Insurance Claims procedures, and/or Unemployment Insurance Appeals. 
QUALIFICATION REQUIREMENTS:
MINIMUM QUALIFICATIONS:
Four years of experience in workforce development, administrative services, or social services; OR

Six years of full-time experience in any field plus one year of experience in workforce development, administrative services, or social services; OR

A bachelor's degree plus one year of experience in workforce development, administrative services, or social services; OR

A master's degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.