SOCIAL SERVICES ANALYST SUPERVISOR

SS415 $47,757 - $86,070
Creation Date: 10/31/2023
Change Date: 12/11/2025

FUNCTION OF WORK:
To provide supervision to social services staff in the assessment, evaluation, and provision of social services programs administered by the Office of Family Support to clients/ applicants/consumers/customers. These programs include Support Enforcement, Disability Determinations, Head Start, Food Stamps, Family Independence Temporary Assistance (FITAP), FIND Work, Child Care Assistance and Electronic Benefits Transfer.

OR

To provide supervision to social services staff in determining appropriate Federal funding sources to be used in offsetting State General Funds for funding child care costs administered by the Office of Community Services.

LEVEL OF WORK:
Supervisor

SUPERVISION RECEIVED:
Broad direction from a higher-level supervisor or Administrative Officer.

SUPERVISION EXERCISED:
Direct-line over Social Services Analysts, paraprofessionals, and clerical staff.

JOB DISTINCTIONS:
Differs from Social Services Analyst 3 by the presence of direct supervisory responsibility.

CORE COMPETENCIES:
IDENTIFIED BY STATE CIVIL SERVICE, CORE COMPETENCIES ARE THE KNOWLEDGE, SKILLS, ABILITIES AND BEHAVIORS BASED ON THE WORK TASKS OUTLINED IN THE EXAMPLES OF WORK. MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND HERE.

Communicating Effectively	Demonstrating Accountability	Developing Performance
Driving Results	Making Accurate Judgments	Managing Meetings
Networking	Using Data

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Supervises Social Services Analysts in a specified unit or geographical area through training, assigning, reviewing, and evaluating work performance. Responsibility may extend to multiple parishes.

Keeps abreast of all aspects of assigned program and its relatedness to other agency programs and community resources, both public and private. Responsible for maintenance of acceptable standards for assigned program.

Assumes lead responsibility for the conciliation procedure to resolve disputes related to an individuals participation in their assigned program. Interviews complainants and investigates for resolution.

Prepares required reports relative to assigned unit activities. Reviews and analyzes records for quality assurance. Compiles data and statistical information for written reports.

Orients staff in all areas of staff development functions. Conducts individual and group conferences with staff to increase their skill and efficiency.

Maintains working relationships with local, state, and federal agencies both in the public and private sector.

Participates in the recruitment, appointment, promotion, discipline, and dismissal of staff in accordance with Department and Civil Service Rules.

QUALIFICATION REQUIREMENTS:
MINIMUM QUALIFICATIONS:
Six years of experience in social services; OR

Six years of full-time experience in any field plus three years of experience in social services; OR

A bachelor's degree plus three years of experience in social services; OR

An advanced degree in a social sciences field plus two years of experience in social services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.