INSURANCE TECHNICIAN 1

AS609 $28,642 - $49,067
Creation Date: 12/15/1992
Change Date: 04/22/2025

FUNCTION OF WORK:
To provide assistance and support in the regulation and enforcement of compliance statutory laws relative to the insurance industry.

LEVEL OF WORK:
Entry

SUPERVISION RECEIVED:
Direct from Insurance Supervisor or other higher level personnel.

SUPERVISION EXERCISED:
None.

JOB DISTINCTIONS:
Differs from Insurance Technician 2 by level and independence of work.

CORE COMPETENCIES:
IDENTIFIED BY STATE CIVIL SERVICE, CORE COMPETENCIES ARE THE KNOWLEDGE, SKILLS, ABILITIES AND BEHAVIORS BASED ON THE WORK TASKS OUTLINED IN THE EXAMPLES OF WORK. MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND HERE.

Accepting Direction	Building and Supporting Teams	Demonstrating Accountability
Focusing on Customers	Following Policies and Procedures	Thinking Critically

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Acts as a liaison between various divisions of the Department and industry representatives involving documentation, resolution of issues, and coordination of meetings.

Issues violation notices with detailed explanations of errors when a policy is incorrect; follows up cases by correspondence or telephone until corrective action is taken.

Researches insurance industry records in order to provide information to telephone inquiries from insurance agents, insurance companies, the general public, state and federal agencies, and corporate officials.

Under close supervision provides general advice and interpretation of laws, regulations, administrative policies, and procedures to industry representatives and the general public on document preparation, required fees, and approved rates/rules and forms.

Responds to written, telephone, and walk-in requests for information relative to rate/rule filings and forms or general licensing inquiries.

Maintains records and files.

Assists in preparing outlined summary of all fees collected daily and validates totals for deposits.

QUALIFICATION REQUIREMENTS:
MINIMUM QUALIFICATIONS:
Two years of experience in administrative services.

EXPERIENCE SUBSTITUTION:
Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.