VETERANS ASSISTANCE COUNSELOR 1

SS411 $36,442 - $65,666
Creation Date: 10/01/1992
Change Date: 06/23/2025

FUNCTION OF WORK:
To counsel veterans and their beneficiaries in obtaining health, employment, educational, and fiscal benefits.

LEVEL OF WORK:
Entry

SUPERVISION RECEIVED:
Close from a Veterans Assistance Supervisor. Other reporting relationships may be approved by SCS.

SUPERVISION EXERCISED:
None

JOB DISTINCTIONS:
Differs from Veterans Assistance Counselor 2 by the absence of experienced-level veterans assistance duties.

CORE COMPETENCIES:
IDENTIFIED BY STATE CIVIL SERVICE, CORE COMPETENCIES ARE THE KNOWLEDGE, SKILLS, ABILITIES AND BEHAVIORS BASED ON THE WORK TASKS OUTLINED IN THE EXAMPLES OF WORK. MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND HERE.

Accepting Direction	Communicating Effectively	Demonstrating Accountability
Focusing on Customers	Following Policies and Procedures	Learning Actively

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Serves as a trainee in counseling veterans and their beneficiaries concerning their eligibility for benefits under state and federal laws. Learns to provide guidance to veterans seeking admissions to veterans hospitals, correction of military records, securing proper care for physical or mental disabilities, etc.

Under close supervision, assists veterans and their beneficiaries in completing routine forms; gathers supporting documentary information and monitors the processing of claims through the applicable system.

Becomes familiar with the current laws, rules, and regulations for claims decisions; reviews routine individual case files to determine compliance.

Assists veterans and their beneficiaries in preparing forms to initiate appeals.

Attends meetings and briefings to stay abreast of policy changes.

Provides written information such as pamphlets, brochures, and informational packets at veterans outreach functions to promote public interest and awareness.

QUALIFICATION REQUIREMENTS:
MINIMUM QUALIFICATIONS:
This job requires the incumbent to be an honorably discharged veteran of the United States Armed Forces who served on an active, full-time basis and meet one of the following qualification requirements:

Three years of experience in veterans service work, public benefits claims examining, social services or human resources; OR

Six years of full-time experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.