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171290
COMMUNICATIONS OFFICER 1
WS209     $24,211 - $43,410
Creation Date: 07/01/2008
Change Date: 11/04/2013

FUNCTION OF WORK:
To receive and respond to requests from enforcement officers/agents through telecommunication equipment. Acts as the point of contact with the general public for emergency situations, accidents, complaints, etc.

LEVEL OF WORK:
Entry.

SUPERVISION RECEIVED:
Direct from a Communications Supervisor or other Administrator.

SUPERVISION EXERCISED:
None.

LOCATION OF WORK:
All Enforcement Communication Centers.

JOB DISTINCTIONS:
Differs from Communications Officer 2 by performing entry level duties which require close supervision.

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Receive and respond to informational requests by officers/agents.

Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer/agent, dispatch to location, and relay the information.

Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.

Maintain proper record keeping and update desk log during communications.

QUALIFICATION REQUIREMENTS:
MINIMUM QUALIFICATIONS:
No previous specialized experience or training is required.
 
NECESSARY SPECIAL REQUIREMENTS:
All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.
 
An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.