171310
COMMUNICATIONS OFFICER SUPERVISOR
WS214 $46,842 - $84,302
Creation Date: 07/01/2008
Change Date: 04/22/2025
FUNCTION OF WORK:To supervise Communication Officers who receive and respond to requests from enforcement officers/agents through telecommunication equipment. Acts as the point of contact with the general public for emergency situations, accidents, complaints, etc.
LEVEL OF WORK:SUPERVISION RECEIVED:Direct from a higher-level manager or administrator.
SUPERVISION EXERCISED:Direct over Communications Officers. Other reporting relationships may be approved by SCS.
JOB DISTINCTIONS:Differs from Communications Officer 3 by the presence of supervision exercised.
Differs from Communications Officer Manager by the absence of regional managerial responsibilities.
CORE COMPETENCIES:
IDENTIFIED BY STATE CIVIL SERVICE, CORE COMPETENCIES ARE THE KNOWLEDGE, SKILLS,
ABILITIES AND BEHAVIORS BASED ON THE WORK TASKS OUTLINED IN THE EXAMPLES OF WORK.
MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND
HERE.
| Communicating Effectively | Demonstrating Accountability | Demonstrating Appreciation |
| Developing Performance | Following Policies and Procedures | Making Accurate Judgments |
EXAMPLES OF WORK:EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.
Assigns daily work tasks of lower-level staff.
Receives and responds to informational requests by officers/agents.
Locates and coordinates compatible radio channels for use with the agency and the FBI when required for safety and security in accordance with Federal regulations.
Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer/agent, dispatch to location, and relay the information.
Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
Maintain proper record keeping and update desk log during communications.
Trains all lower-level Communication Officers.
Notify key governmental agencies and the Chain of Command of any extreme situations involving officers/agents.
Approves messages that may be sent nationwide.
QUALIFICATION REQUIREMENTS:MINIMUM QUALIFICATIONS:
Two years of the required experience for the following minimum qualifications must have been on-the-job experience in transmitting and receiving messages by radio:
Three years of experience in transmitting and receiving messages by radio or in administrative services; OR
One year of training in a business or clerical-related curriculum in a business school or technical institute plus two years of experience in transmitting and receiving messages by radio or in administrative services; OR
Thirty semester hours of college training plus two years of experience in transmitting and receiving messages by radio or in administrative services.
NECESSARY SPECIAL REQUIREMENTS:
All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.
An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.